Shipping and Delivery
Shipping & Delivery Policy
At Wells New York, we are committed to providing a smooth and reliable shopping experience. Please review the information below regarding order processing, shipping, and delivery.
1. Order Processing
All orders are processed within 1-3 business days after they are placed.
In most cases, orders placed Monday through Friday are processed within 1 business day. Orders placed during weekends or public holidays may require additional processing time.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (where available).
2. Estimated Delivery Time
After processing, the estimated delivery time is:
8-12 business days
Please note that delivery times are estimates and may vary due to factors outside our control, including customs procedures, carrier delays, weather conditions, and peak shopping periods.
3. How to Place an Order
Ordering from Wells New York is simple and secure:
Step 1
Browse our store and select your desired product.
Step 2
Choose the correct size, color, or variant (if applicable).
Step 3
Click "Add to Cart".
Step 4
Proceed to checkout and enter your shipping and billing information.
Step 5
Select your preferred payment method.
Step 6
Complete your order and follow the on-screen payment instructions.
You will receive an order confirmation email shortly after your purchase has been completed.
4. Accepted Payment Methods
We currently accept:
• Visa
• Mastercard
• American Express (AMEX)
• Maestro
• Bank Transfer
• EPS
• Other secure payment methods available at checkout
Available payment options may vary depending on your location.
5. Secure Payments
Your security is important to us.
All payments on our website are protected by SSL encryption technology, ensuring that your personal and payment information remains safe and secure throughout the checkout process.
6. Shipping Costs
Free Shipping
We proudly offer free shipping on all orders, with no minimum purchase requirement.
The shipping cost is fully covered by us.
7. Shipping & Fulfillment
Once your order has been processed, it will be prepared and dispatched as quickly as possible.
We work with trusted logistics partners to ensure safe and reliable delivery of your order.
8. Sustainability Commitment
As part of our commitment to reducing waste and unnecessary transportation emissions, we optimize our fulfillment process by coordinating shipments efficiently whenever possible.
This approach allows us to maintain fair pricing while supporting more sustainable shipping practices.
9. Delivery Delays
While we strive to meet all estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:
• Customs inspections
• Weather disruptions
• Carrier delays
• Peak holiday periods
• High order volumes
We appreciate your patience and understanding in such situations.
10. Need Assistance?
If you have any questions regarding your order, shipping, or delivery, our customer support team is happy to help.
Email: support@wellsnewyork.com
We aim to respond to all inquiries as quickly as possible.