Terms and Conditions
Terms & Conditions - Wells New York
Welcome to Wells New York. By accessing our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before using our website.
1. General Information
This website is operated by Wells New York. Throughout the site, the terms "we," "us," and "our" refer to Wells New York.
By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms & Conditions, including any additional policies referenced on this website.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
2. Company Information
Company Name: Wells New York
Business Address: [Your Business Address]
Email Address: support@wellsnewyork.com
3. Definitions
Consumer: A natural person acting for purposes outside their trade, business, or profession.
Business: The company offering products and services through this website.
Distance Contract: An agreement concluded through online communication methods.
Withdrawal Period: The period during which a consumer may exercise their right to withdraw from a purchase.
4. Applicability
These Terms & Conditions apply to all offers, products, services, orders, and agreements between Wells New York and its customers.
5. Product Information
We strive to ensure that all product descriptions, images, and information displayed on our website are accurate and complete.
Product images are intended to represent the products as accurately as possible. Actual colors may vary depending on screen settings and device displays.
Obvious errors, inaccuracies, or typographical mistakes do not bind the company.
6. Order Acceptance
A purchase agreement is concluded once an order has been successfully placed and accepted by us.
We reserve the right to refuse or cancel orders if necessary, including cases involving incorrect pricing, suspected fraud, or product availability issues.
7. Right of Withdrawal
Customers have the right to withdraw from their purchase within 14 days of receiving the product without providing a reason.
To exercise this right, please contact us via email before returning the item.
8. Returns & Return Costs
Returned products must be unused, in their original condition, and in their original packaging whenever possible.
Unless otherwise stated, return shipping costs are the responsibility of the customer.
9. Exclusions from Returns
The right of withdrawal does not apply to:
• Custom-made or personalized products.
• Sealed hygiene-related products that have been opened after delivery.
• Products that cannot be returned due to health or hygiene reasons once opened.
10. Pricing
All prices displayed on our website are shown in the applicable currency and include VAT where legally required, unless otherwise stated.
We reserve the right to modify prices at any time without prior notice.
11. Delivery
We aim to process and deliver orders as quickly as possible.
Unless otherwise agreed, orders will be delivered within 30 days after order confirmation.
Delivery times are estimates and may vary due to external circumstances beyond our control.
12. Complaints
If you have a complaint regarding a product or service, please contact us as soon as possible.
Complaints should preferably be reported within 7 days of receiving your order.
We will review and respond to your complaint within a reasonable timeframe.
13. Limitation of Liability
To the fullest extent permitted by law, Wells New York shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
14. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time.
Changes will take effect immediately upon publication on this website.
15. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Email: support@wellsnewyork.com
Thank you for shopping with Wells New York.